Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Cyberwrap Studio, operated by Michael Russell as a sole proprietor (the “Service”, “we”, “us”, “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Cyberwrap Studio provides fleet owners with tools to design vehicle wrap advertising, manage panel inventory, send proposals, and accept payments from advertisers. We provide the software platform; we are not a party to the advertising agreements you form with advertisers.

Vehicle availability. The Service supports vehicles you own or operate. Whether and when any vehicle, including the Tesla Cybercab, is available for purchase or delivery is determined solely by its manufacturer, not by us. As of these Terms, Tesla has not begun public sales of the Cybercab. Nothing on the Service is a promise that a vehicle will be available by any date, or that any advertising revenue will be earned.

We also offer Cyber Service, a mobile vehicle-care service for Cybercab owners, performed by us or by approved independent providers we engage. Cyber Service is a separate offering with its own terms in Section 5; where you book Cyber Service, you are contracting directly with us for that service. Terms for providers who perform the work are in Section 6.

2. Accounts

You must provide accurate information and keep your password secure. You are responsible for all activity under your account. You must be at least 18 and able to form a binding contract.

3. Subscriptions, Trials & Billing

• Paid plans are billed on a recurring basis through our payment processor, Stripe.
• Every plan starts with a 7-day free trial; a payment method is required to start it. Unless you cancel before the trial ends, your selected plan begins and your payment method is charged.
• You can manage, change, or cancel your subscription at any time from Settings → Billing.
• Fees, cancellations, and refunds are governed by our Refund & Cancellation Policy.

4. Advertiser Transactions

Payments from advertisers for panel advertising are processed through Stripe and routed according to your account configuration. You are responsible for fulfilling the advertising you sell, for the accuracy of your pricing and availability, and for any applicable taxes. Disputes between you and an advertiser are between those parties.

An advertiser purchasing panel advertising through the platform is purchasing from you, the independent fleet owner — not from Cyberwrap Studio. The advertising agreement is solely between the advertiser and you. Cyberwrap Studio provides the software platform and payment facilitation only, is not the seller or provider of the advertising, and is not responsible for the advertising sold, its fulfillment, refunds, or any dispute between you and an advertiser. You agree to present yourself to advertisers as an independent operator using the Cyberwrap Studio platform, and not as Cyberwrap Studio or its agent, partner, or representative.

Receiving payment. Advertiser payments reach you through Stripe Connect. To be paid you must create and maintain a Stripe connected account and accept the Stripe Connected Account Agreement, which governs that account directly between you and Stripe. You are responsible for the accuracy of your payout details and for all taxes on amounts you receive; we do not withhold tax on your behalf, and Stripe may issue you a tax form (for example, a Form 1099-K in the United States) based on those payouts.

Chargebacks, refunds and reversals. You agree that we may withhold, delay, reverse or recover amounts routed to you — in whole or in part — where an advertiser disputes or charges back a payment, where the card network or our payment processor flags a payment as fraudulent, where the advertiser is refunded, or where an amount was routed to you in error. If the funds have already reached your connected account we may reverse the transfer; if reversal is not possible, the amount is a debt due from you to us and may be offset against future payouts. We will tell you when this happens and why.

Eligibility. You confirm that you operate a lawful business, that you are not engaged in any business category restricted by our payment processor, and that you will not use the platform to sell advertising for restricted or prohibited goods, services or content. We may decline, suspend or remove any account that does not meet these requirements.

5. Cyber Service (Mobile Vehicle Care)

Cyber Service is a mobile vehicle-care offering (detailing, camera & sensor cleaning, fluid top-ups, charge top-ups and related upkeep). Unlike the advertising platform described above, when you book Cyber Service you are purchasing a service from us — your contract, your payment and your point of contact are with Cyberwrap Studio. The work itself is performed either by us or by an approved independent service provider engaged by us, whose terms are set out in Section 6. The following terms apply:

• Booking & payment. One-time service orders are charged up front through Stripe at the itemized price shown at checkout, including any mobile minimum and optional rush fee. Care Plans are recurring subscriptions billed monthly through Stripe until cancelled. Prices are stated on the Cyber Service page.
• Scheduling & access. We coordinate a visit time with you by email after booking. You are responsible for ensuring the vehicle is safely accessible at the agreed time and location (including any gate codes, parking spot, keys, or charger access). If we cannot access the vehicle at the scheduled time, we may reschedule or treat the visit as rendered.
• On-site work & your property. Service is performed at a location you provide. You confirm you own the vehicle or are authorized to arrange its servicing, and that we may access the premises for that purpose. We will take reasonable care, but you are responsible for securing valuables and disclosing any pre-existing damage or special conditions.
• Completion photos. We may take before/after photos of the vehicle to document the work performed and share them with you as proof of service. See our Privacy Policy for how this imagery is handled.
• Availability. Cyber Service is offered only where and when we have capacity. Where service is unavailable, you may join a waitlist; joining a waitlist does not create a booking or a charge.
• Cancellations & refunds. Cancellation, rescheduling, and refund terms for service orders and Care Plans are governed by our Refund & Cancellation Policy.

6. Cyber Service Providers (Members)

This section applies if you apply to perform Cyber Service work as a provider (a “Member”). It does not apply to customers booking a service, fleet owners, or advertisers. By applying, you agree to these terms.

• Independent contractor. You are an independent contractor, not an employee, agent, partner or joint venturer of Cyberwrap Studio. Nothing in these Terms creates an employment relationship. You are not entitled to employee benefits, wages, overtime, workers’ compensation or unemployment insurance from us. You decide whether, when and how often to claim work; you may accept or decline any job; and you may work for others, including competitors, at any time.
• How you work. You supply your own vehicle, tools, equipment, products and supplies. You control the manner and method of your work, subject only to the completion standards below and to applicable law. We do not set your hours or require you to be available.
• Licensing & insurance. You are responsible for holding any licences, permits and insurance required for your work in the areas where you operate, and for complying with all applicable laws. You must be legally entitled to work and to perform these services. We may ask for evidence at any time.
• Approval & removal. Applications are reviewed before approval, and approval is at our discretion. Before you can claim any job you must also pass our Cybercab certification. We may suspend or remove a Member at any time — including for poor workmanship, safety concerns, suspected fraud, falsified completion evidence, or repeated customer complaints — and may withhold or reverse payouts as described below.
• Payment for work. Customers pay Cyberwrap Studio, not you. For each completed job you are paid a share of the service price for that job, shown to you on the job board before you claim it. The remainder is retained by us as a platform fee covering payment processing, customer acquisition, support, scheduling and dispute handling. Rates may change prospectively; changes never affect a job you have already claimed.
• Payouts via Stripe. Payouts are made through Stripe Connect. You must create and maintain a Stripe connected account and accept the Stripe Connected Account Agreement, which governs that account directly between you and Stripe. We cannot pay you until your connected account is complete and able to receive funds. You are responsible for the accuracy of your payout details.
• Holds before release. Payment for a job is held after you mark it complete and is released once the customer confirms the work, or automatically after a holding period (longer for newly approved Members). A job the customer has reported a problem with is held for review and is not released automatically.
• Withholding, reversal & recovery. You agree that we may withhold, delay, reverse or recover a payout — in whole or in part — where the customer disputes or charges back the payment, where the card network or our payment processor flags the payment as fraudulent, where the customer is refunded, where the work was not performed or the completion evidence is inaccurate or reused, or where the payout was made in error. If funds have already reached your connected account, we may reverse the transfer. If a reversal is not possible, the amount is a debt due from you to us and may be offset against future payouts.
• Completion evidence. You agree to submit genuine before and after photographs taken by you at the job location on the visit in question, and to allow verification that the work occurred at the customer’s location. Submitting reused, edited or misleading evidence is grounds for immediate removal and forfeiture of the payout for that job.
• Customer property & conduct. You are responsible for your own acts and omissions, including any damage you cause to a customer’s vehicle or property. You will treat customers and their property with care and behave professionally at all times.
• Taxes. You are solely responsible for reporting and paying all taxes on amounts you receive, including self-employment and income taxes. We do not withhold taxes on your behalf. Where required, Stripe may issue you a tax form (for example, a Form 1099-K in the United States) based on the payouts to your connected account. Keep your tax details with Stripe accurate and current.
• Confidentiality & customer data. Customer names, addresses, contact details and access information are provided to you solely to perform a job. You may not retain, reuse, market to, or disclose them, and you may not contact customers outside the platform about platform work.
• Ending the relationship. Either of us may end this arrangement at any time. Accrued payouts for properly completed, undisputed work remain payable, subject to the withholding and reversal rights above.

7. Acceptable Use

• Do not use the Service for unlawful, infringing, deceptive, or abusive purposes.
• Do not upload content you do not have the rights to use, or that is illegal or offensive.
• Do not attempt to disrupt, reverse-engineer, scrape, or gain unauthorized access to the Service or other users’ data.
• Do not use the messaging or contact features to send spam or unsolicited bulk email.

8. Content & Intellectual Property

You retain ownership of designs and content you upload. You grant us a limited license to host, process, and display that content as needed to operate the Service. The Service’s software, branding, and design are owned by us and may not be copied without permission.

9. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate accounts that violate these Terms or that pose a security or legal risk. Sections that by their nature should survive termination (e.g., payment obligations, disclaimers, limitations of liability) will survive.

10. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure. Cyber Service vehicle care is performed with reasonable skill and care, but is likewise provided without warranty beyond what applicable law requires and does not include mechanical repair, diagnostics, or bodywork.

11. Limitation of Liability

To the maximum extent permitted by law, Cyberwrap Studio will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the 12 months preceding the claim.

12. Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws rules. You agree that any dispute arising from these Terms or the Service will be resolved in the state or federal courts located in Texas, and you consent to their jurisdiction.

13. Changes

We may update these Terms from time to time. Material changes will be reflected by the “Last updated” date above. Continued use after changes constitutes acceptance.

14. Trademarks & Non-Affiliation

Cyberwrap Studio is an independent advertising platform and is not affiliated with, endorsed by, or sponsored by Tesla, Inc. “Cybercab” refers to the Tesla Cybercab vehicle operated by independent fleet owners. Tesla has not yet begun public sales of the Cybercab; Cyberwrap Studio is preparing fleet owners for launch day. All third-party trademarks are the property of their respective owners.

15. Contact

Questions about these Terms? Email info@cyberwrapstudio.com.